Mám zájem

IT Helpdesk - Team Leader

Volné pozice

Since we are growing, KPMG is looking for a new member to enlarge IT team, supporting CEE region.

What will you supposed to do?

  • Participate in project management as a team leader, liaise with the user community to understand and document user requirements, follow user requests through to completion, monitors established service levels;
  • Review user requests with the support team members, prioritize requests for further clarification and resolution;
  • Provide support for problem analysis and resolution, monitors and resolves incidents and reporting unusual issues (ticketing system, approximately 200 tickets per month);
  • Based on user feedback, evaluate and recommend improvements to current application and reporting environment;

What should you have?

  • 2-4 years of experience in IT or application support role;
  • Experience with monitoring and ticket management tools, basic understanding of Microsoft SQL server & modern web-based application;
  • Very good communication and problem-solving skills;
  • Experience with working in a multi cultural environment is an advantage;
  • English on fluent level, written and spoken is a must;

What do we offer?

  • Opportunity for personal development and working with dedicated professionals
  • 20,000 CZK per year for your hobbies, traveling and other benefits
  • 30,000 CZK per year for a financial support for NGO of your choice
  • 150 hours of yoga/pilates lessons, MultiSport card
  • 50 hours of Czech, English or German lessons with native speaker
  • life and accident insurance
  • soft-skills and hard-skills training and opportunity to get professional certification
Mám zájem

Tuto pozici obsazuje

Eliška Strejčková


KPMG Česká republika, s.r.o.
Pobřežní 648/1a
186 00  Praha-Karlín
Česká republika

Informace o pozici

Informace o pozici

Místo pracoviště


Typ pracovního vztahu

Práce na plný úvazek

Typ smluvního vztahu

Pracovní smlouva

Délka pracovního poměru

Na dobu neurčitou


Mobilní telefon, notebook, stravenky/příspěvek na stravování, vzdělávací kurzy, školení, příspěvek na sport/kulturu/volný čas, příspěvek na vzdělání, možnost občasné práce z domova, firemní akce

Požadované vzdělání


Požadované jazyky

Angličtina (pokročilá)


KPMG Česká republika, s.r.o.